Positive Aspects
I have stated before that Floyd Memorial is the best hospital in the area in my opinion. That comes from personal experience practicing in many of the local hospitals. I want to concentrate on why Floyd Memorial is the wonderful hospital I believe it is.
The reason the hospital is outstanding is very simple. It has little to do with the building or location. It is not because of administration. It is because of the employees. They are the most caring, considerate, dedicated and compassionate staff of any hospital I have been affiliated with.
Starting with the Emergency Room. Even though our facility is too small at the present time, patients get excellent care. Within just a few weeks, it will be moving to the new and much larger facility. Their workups are efficient and thorough and the Emergency physicians are extremely knowledgeable and competent. The nursing staff truly cares about the patients and families. Emergency room visits are stressful for families, but I believe the staff does a great job.
The Intensive Care Units truly are second to none. We have staff that is extremely well-managed and all of the nurses are excellent in their knowledge and patient care. They make patients and families feel very comfortable and give TLC like no other hospital I have worked.
Our Medical and Surgical floors also have competent and caring nurses and staff that strive for perfection. Patient care is their number 1 issue and it shows by their enthusiasm and compassion.
Every other department has staff that really does care about their jobs and want to do their very best.
They continue to overcome the shortcomings of the CEO and his administrative style and accomplish great things. They move the hospital forward in spite of the CEO, not because of the CEO. They truly are the heart and soul of Floyd Memorial and the real reason it continues to succeed.
The reason the hospital is outstanding is very simple. It has little to do with the building or location. It is not because of administration. It is because of the employees. They are the most caring, considerate, dedicated and compassionate staff of any hospital I have been affiliated with.
Starting with the Emergency Room. Even though our facility is too small at the present time, patients get excellent care. Within just a few weeks, it will be moving to the new and much larger facility. Their workups are efficient and thorough and the Emergency physicians are extremely knowledgeable and competent. The nursing staff truly cares about the patients and families. Emergency room visits are stressful for families, but I believe the staff does a great job.
The Intensive Care Units truly are second to none. We have staff that is extremely well-managed and all of the nurses are excellent in their knowledge and patient care. They make patients and families feel very comfortable and give TLC like no other hospital I have worked.
Our Medical and Surgical floors also have competent and caring nurses and staff that strive for perfection. Patient care is their number 1 issue and it shows by their enthusiasm and compassion.
Every other department has staff that really does care about their jobs and want to do their very best.
They continue to overcome the shortcomings of the CEO and his administrative style and accomplish great things. They move the hospital forward in spite of the CEO, not because of the CEO. They truly are the heart and soul of Floyd Memorial and the real reason it continues to succeed.
posted by Anonymous at 6:30 AM
11 Comments:
My 30 years of experience managing at all levels of a large organization would lead me to an entirely different conclusion in assigning credit for the high level of professionalism and care provided at the hospital. A poorly led and discouraged organization does NOT deliver a quality product. A meddling doctor/board member who bypasses (and in doing so, undermines) hospital management to solicit complaints from the minority of disgruntled employees who are always going to be present in any large organization, does a great disservice to the hospital to which he claims loyalty. I don't know how much serious management experience "Healthblogger" has, but the fact that he can't persuade other doctors, board members or county commissioners to follow his lead may say a great deal about his own leadership skills. Frankly, this blog site material seems more like the airing of a personal vendetta rather than any real attempt to be a part of making things better. “Healthblogger” might want to take a hard look in a mirror and ask himself why he is so convinced that he is the only one who really understands what needs to be done. It could be that he really doesn’t know as much about running a large organization as he thinks.
Finally: heat.
I appreciate the challenges in the comment. For clarification and refuting these inaccurate statements.
I have not bypassed administration. Everything said here has been voiced loudly to the administration.
I have never solicited complaints from disgruntled employees. They bring problems to me because I address them and find solutions. Something they do not feel they obtain from administration.
My business experience is running a 5-physician medical practice employing more than 30 staff and a nurse practitioner. I manage the office, run the reports, balance the checking account and send reports to the accountant. The office is more efficient than most and I would be happy to compare.
My goal is not to persuade others, but to give them facts they will not hear. They are left in the end to make their own choices.
This blog is intended to provide an opportunity for disagreement and discourse. Something not allowed and usually discouraged from others.
Disagreeing has nothing to do with loyalty. It is a shame that you cannot see that. For someone with 30 years experience, this concept should be relatively clear unless you did not allow disagreement in your organization.
You seem to be living an adolescent “John Wayne” fantasy! For some reason, you believe that you are the only person who truly understands what needs to be done, and if people don’t agree with your solutions, then it is because they are: too politically motivated, too afraid to take a stand, or just unable to grasp the subject. But…it could be that they just believe you are wrong.
I would submit that a board member who accepts direct complaints from employees is involved in de facto solicitation. You are providing disgruntled employees with a route around their management. For all you know an employee could be on a performance corrective and using you to lash out in retaliation. You could be encouraging employees to do “end runs” around their supervisors every time they disagree with a policy.
Finally, disagreeing about strategy or policy is one thing. Ad hominem attacks on the motives and integrity of the CEO, board members and county commissioners have nothing to do with the merits of their positions and every thing to do with a personal vendetta against those who disagree with you.
Again to clarify the issues. I am the only Board member in the hospital every day, and complaints and other correspondence you refer to have been placed in my mailbox and not personally given.
I have always forwarded them to the Administration office and have not dealt with them personally.
Since you obviously know about "performance correctives" and have the experience you cite, the identity is pretty clear.
We have disagreed many times and definitely have completely different philosophies.
I have never been shy about stating where I stand on the issues. I do not try to work behind the scenes manipulating, backstabbing and putting pressure on subordinates.
I believe the actions of the individuals speak for themselves and I am willing to let the facts stand.
Accountability is the issue. Decisions merit discussion, objection and accountability.
Why don't you let everyone know your identity so they can see your bias.
And by the way, thanks for the John Wayne reference.
He is always the good guy, always fighting for truth, justice and standing up for those who cannot.
Someone needs to challenge the current situation.
Still waiting on your identity and for the readers to really know where these allegations originate.
As an employee of FMHHS, I have one thing to say(it will obviously have to be anonymous so I can keep my job), 99 percent of employees are scared of Bryant and management vendetta's.
My identity is irrelevant to the issues covered here. Suffice it to say that I am not an employee of the hospital or any branch of local government, nor have I ever served with you on any committee or board.
I will close my comments on this website with the following: By your own admission Floyd Memorial provides better care than any other hospital in the region and is financially stable (unlike some of its competitors). I believe an unbiased observer would conclude that a record like that speaks for itself and that hospital employees and administrators, hospital board members and county commissioners can all feel proud of what has been accomplished. Petty carping and personal attacks won’t change that record.
A non-biased observer who reviewed the ongoing below-goal satisfaction numbers, the downward trend in financials, the upward trend in accounts receivables, and the overall discontent among physicians would conclude that if something isn't changed soon, the hospital will not continue to thrive.
This is especially true if another hospital comes to town. These unhappy staff members will quietly begin to take their patients else where.
Just like so many have taken their outpatient tests, procedures and surgeries out of the hospital in the current tenure of this administration
You know very well that many "outpatient tests, procedures and surgeries" are moved because the docs have a financial stake in moving them. Doctors who own outpatient surgical facilities or who collect rent from lab companies housed in their offices are trying to make more money, not improve care. Making more money is fine, but let's be honest about what is going on.
If you would talk to those who do outpatient tests, etc. and ask them if they attempted to work with the hospital first to remedy problems, concerns, and processes and expedite patient care, you will find the majority tried.
The administration was unwilling to look at changing "the way its always been done" mentality.
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