Tuesday, February 27, 2007

Board Meeting surely to be difficult

Tonight is the first scheduled Board meeting since the announcement of the financial pitfall that has occurred at Floyd. It is still sketchy as to exactly how extensive the problem is and we probably won’t know until the external audit is completed in ~90 days.

Even the newspapers are getting “difficult to decipher” information. The tribune The News and Tribune - Floyd Memorial's bad debt rising reported the following:

Many patient bills from 2006 haven’t been collected yet, Miles said. The hospital always maintains a reserve fund to cover bad debt, but with Medicaid and insurance contributions dropping in some cases and with more patients who can’t pay anything, the hospital needs to add another $11.5 million to that fund.

About $8 million of the shortfall comes from bills now deemed “uncollectible” and $3.5 million from accounts for lower Medicaid and insurance contributions, Miles said. He would not comment on whether the funding gap would endanger jobs or services.
The board will review the 2007 budget at a meeting within the next 30 days and decide how to reconcile the $11.5 million shortfall, which Miles said represents 3.9 percent of previously expected revenue for 2006.

The Courier Floyd Memorial might trim '07 budget reported:

In it, he said "anticipated revenue" from Medicare and Medicaid might fall short of amounts listed in the 2007 budget, which was adopted at the end of last year.

"Therefore, the 2007 budgeted expenses will have to be reduced," he wrote.

The reasons for the adjustments, Miles said, include plans by Indiana lawmakers to "flat line" Medicaid reimbursements and Bush administration intentions to reduce Medicare and Medicaid payments to health-care providers.

In addition, Miles said, Floyd Memorial probably will have to make adjustments in the amounts set aside to cover bills not paid by uninsured patients and other bad debts and shortfalls in expected payments from health-insurance companies.

Because board members "had signals" that the financial statements for last year included inadequate reserves, Miles said, they called an accounting company to examine them.
"Preliminary results show a need to adjust the 2006 financial statements acknowledging a shortfall" of $11.5 million in bad-debt reserves, almost 4 percent of the hospital's gross revenue last year, he said.

"We had not reserved enough to cover these shortfalls," he said.

And in the Chairman’s Corner The Chairman's Corner, Floyd Memorial Hospital, New Albany, Indiana, Mr. Miles stated the following:

Blue & Company, an independent CPA firm that specializes in healthcare, recently conducted an analysis of Floyd Memorial Hospital and Health Services' 2006 financial statements. Preliminary results show a need to adjust the 2006 financial statements acknowledging a shortfall in contractual adjustments, bad debt reserve and third party settlements. A complete audit is being scheduled and will take approximately 90 days for results to be finalized. The preliminary result is a non-cash entry to the balance sheet showing an adjustment of approximately $11.5 million, which is 3.9% of the hospital's gross revenues for 2006.

I am continually asked why the reports being given and questions from reporters are coming from the Chairman of the Board. This is a radical change from the previous 13 plus years.

I believe Mr. Miles is diligently working and gathering information from all available sources to sort through this mess and implement a workable solution.

As the courier stated above, this current Board needs to examine closely “the signals” that were present and I believe they will reach the correct informed decision.

26 Comments:

Anonymous Anonymous said...

Since you are "continually asked" why the Chairman has become a spokesman, I assume you have an answer. What is it?

2/27/2007 08:47:00 AM  
Anonymous Anonymous said...

And while you are at it, how about telling us what you believe will be "the correct informed decision." What is this sudden reticence in suggesting what that “correct decision” should be? You never hesitated before in offering your opinions before the board had a chance to act. Have you been muzzled or what?

2/27/2007 10:13:00 AM  
Anonymous Anonymous said...

Do we know what these " signals " were"?

2/27/2007 10:41:00 AM  
Anonymous Anonymous said...

the CEO can no longer keep his lies straight and no one trusts him any longer.

that is the reason. the employees rarely see him anymore.

he loves the glory but won't acknowledge the mistakes. And there are a lot of mistakes

2/27/2007 11:50:00 AM  
Anonymous Anonymous said...

This must truly be very embarrassing for Bryant Hansen. He was deceived by someone he trusted. For some time the former CFO gave confusing, vague answers to questions posed. Since Mr. Mercuri was an expert in accounting, he knew very well how to "spin" the picture of the hospital's financial picture. He also knew that Mr. Hansen had a "lot on his plate". He took advantage of Mr. Hansen's human side.

But the "buck" stops with the manager, and no doubt Mr Hansen is well aware of that. I see nothing wrong with Mr. Hansen relying upon the Board Chairman to help him at this time.

Mr. Hansen is not one of my favorite persons, although this comment may appear otherwise. It is just that I think we must pull together to survive this "mess." Perhaps Mr. Hansen has learned from this. Perhaps he will understand what it means to be the underdog and what it is like to make a mistake. And perhaps he will be a better person as a result.

A question I like to ask when evaluating a difficult situation is: What would Jesus do?
Would He gloat with glee at the delemma Mr. Hansen now finds himself? or do you think He would help Mr. Hansen?
What would be His goal? Would He use the opportunity to turn a problematic situation into a success and teach others what He can do for those of us who turn to Him when times are difficult?


Trust me when I say, I am not doing this because I like Bryant Hansen. If anything this would be the time for me to gloat with joy for the pain he is currently having.

However, let's do the right thing!...and take personal grievances out of it. Let's forgive Bryant and support him to the success of FMH. Afterall, he does have good skills as a businessman and healthcare CEO. Bryant's main drawback is that he is not a people person. He is insensitive to other people's feelings. Who knows, maybe this entire fiasco will change that part of his personality and make him a great leader for FMH.

2/27/2007 01:00:00 PM  
Anonymous Anonymous said...

The Board would be incompetant if they allowed him to stay after this.

The CEO is ultimately responsible and should be accountable.

According to the reports, there were indications of problems and the CEO did nothing until he needed a scapegoat

2/27/2007 01:06:00 PM  
Anonymous Anonymous said...

How much we like Mr Hanson has nothing to do with the present financial peformance of the hospital, which is the paramount question. If the true results are a loss if $8 million for 2006, what is the outlook for 2007?

2/27/2007 02:00:00 PM  
Anonymous Anonymous said...

Statement is true, the Director of Finance had first hand participation in the destruction of the hospital finances and while she may have been directed by the ex CFO, she did not do anything about it. Others brought up Red flags and nothing was done about it. The Director of Finance cant be trusted and should not be in any role, including interim CFO

2/27/2007 06:51:00 PM  
Anonymous Anonymous said...

Doigenestrainee where are you ?

2/27/2007 09:32:00 PM  
Anonymous Anonymous said...

Dan,you seem to be the one that can get answers.I have just one thing to ask.What is the big deal about doing an audit this year? I have been here many years and was always told (Acct.Pay)that the auditors are her from Feb-May.Just answer this and I'll move to other matters.

2/27/2007 09:52:00 PM  
Anonymous Anonymous said...

I am nobody but heard of this site and decided to check it out. The hospital might want to consider changing their billing process with outsourcing it. The company overseeing their collections is not effective. They call patients and attempt to intimidate them with their threats rather than taking their individual situations. I know of 5 customers who chose to go to Clark due to the threats made by the company FMH uses and they are pleased with the results. Clark works with those who have every intention to pay their bills but just can't do it at the rate that the company Floyd hired to collect but rather work with them according to their salary or situation. These 5 people have excellent credit ratings but have overwhelming medical bills, unfortunate but true. When customers are experiencing a high level of need for medical care, work their butt off on a daily basis but have the added stress of unexpected medical emergencies, it is difficult to deal with the harsh calls from the company the hospital at Floyd has employed. They are not sympathetic to the issues the patient that chose them for the tender care they receive from the underrated, underpaid, and caring staff at Floyd. The most disturbing point is they state they are calling from Floyd Memorial. If the leaders of this organization would just listen to the little people, they may succeed.

2/27/2007 11:14:00 PM  
Anonymous Anonymous said...

With the apparent financial problems at Floyd Memorial, why do they continue to pay for home based employees? There is an enormous amount of wasted space lying dormant all the while the hospital pays for the server and providing the equipment and staff to support those working at home when they are in financial crisis. Why not offer them the opportunity to work from home but at their expense? This would result in a huge savings and aid in the 2.8 or whatever it is the goal of the cut they are searching for in the 2007 budget. Its a small price to pay to work from home.

2/27/2007 11:43:00 PM  
Anonymous Anonymous said...

Many good ideas and questions are here and people are reading and listening.

The hospital financials are audited each year by the State, but this is really just a superficial type of audit and it looks at the numbers they are given, but not necessarily where they came from.

The audit Mr. Miles refers to is an in-depth evaluation of the numbers, where they came from and how they were derived and calculated.

2/28/2007 06:02:00 AM  
Anonymous Anonymous said...

WOW!! You really have been muzzled. You dodged every direct question about the current situation. I don't know who shut you down, but my hat is off to him/her. I didn't think it could be done.

2/28/2007 07:29:00 AM  
Anonymous Anonymous said...

Someone posted the following comment regarding Floyd's collection practices: "I know of 5 customers who chose to go to Clark due to the threats made by the company FMH uses"

Poor Clark County, now they have five more collection problems to deal with.

2/28/2007 07:33:00 AM  
Anonymous Anonymous said...

Hansen is in a tough spot. In order to lay this solely on the former CFO, he has to say that this $11.5 million adjustment was racked up in just 2006. This means 2006 was a really poor year for the hospital and puts him in a position to illustrate how operations are going to be improved enough in 2007 to right the ship.

If he portends that 2006 wasn't that bad and that much of the adjustment was rolled forward from lax collection and A/R policies from previous years, then it becomes apparent he almost certainly had to know about this sooner, and in fact, financials with overstated assets were even used in issuing bonds for the recent expansion project.

2/28/2007 09:02:00 AM  
Anonymous Anonymous said...

Maybe if the 5 people that chose to go to Clark had paid their bill at Floyd the collection process wouldn't have been so threatening to them. I have personally delt with Floyd's collection means and they have been nothing but kind and willing to work with me during troubled times. Maybe the 5 in question were just looking for a free handout.

2/28/2007 10:15:00 AM  
Anonymous Anonymous said...

He hasn't been muzzled. I think HB is giving the board time to deal with this before he questions their actions. Sound like the smart and respectful thing to do.

2/28/2007 05:57:00 PM  
Anonymous Anonymous said...

I have been contacted by Medassist Inc whom Floyd uses for outsourcing of collections. They are a very professional group who gave me various options. First of all they offered me 20% discount for payment in full. When I could not come up with that, they offered me various options of payment plans including a guaranteed line of credit should I choose to go that route. Maybe Floyd could be more agressive, but this is simply not the case. The ones that usually complain are the ones that have no intention of paying the bills anyway.

2/28/2007 06:32:00 PM  
Anonymous Anonymous said...

Yes, Anonymous 5:57, it does sound like the "smart and respectful" thing to do. And, for HB, a major change in his mode of operation. In the past he would pre-empt such activity with words like: “if they have a shred of integrity they will….” Or “if they really have the best interests of the hospital at heart, they will….”. It is a refreshing change but short of a lobotomy, I am guessing that HB didn’t come to this respectful approach on his own. Someone or some organization put a muzzle on him.

2/28/2007 06:35:00 PM  
Anonymous Anonymous said...

I still don't believe he has been muzzled. In the past he has been statements maybe harsh but sometimes the truth isn't pretty. He might be blunt, but he isn't stupid, not all the information is out yet. The hospital is headed in the direction he has warned the community about with the current CEO and now the proof is here for everyone to see. It just took some of us longer to get it.

3/01/2007 09:11:00 AM  
Anonymous Anonymous said...

Sorry I don't know what happened with my typing. It is suppose to say in the past his statements may have been harsh.....

This is what happens when you try to blog before coffee!

3/01/2007 09:15:00 AM  
Anonymous Anonymous said...

For the 2 anonymous comments...2/28/2007 07:33:00 AM and 2/28/2007 10:15:00 AM

For the record, all 5 customers paid Floyd hospital in full and 2 received the discount for paying immediately. All had every intention of paying. Two had not received a bill from the hospital prior to the call and collection company was accusatory. Both called the hospital and staff was nice, admitting the mistake and apologized. Collection agency disregarded this when customer explained on both accounts hence the reason for their decision to use Clark Memorial. I was merely giving a consensus from 5 unhappy customers relative to the billing process there.

3/01/2007 10:23:00 PM  
Anonymous Anonymous said...

I have dealt with Medassist Inc whom Floyd uses for early out. They treated me with respect and gave me various options to pay, including a 20% discount for payment in full. Keep in mind though that at some point, if the patients dont pay, the account goes to another collection agency and I can assure you that they are not as accomidating and easy to deal with. I suspect that the ones complaining are the ones that have not made a effort to pay until its placed with another agency for more hard collection efforts.

3/05/2007 08:08:00 PM  
Anonymous Anonymous said...

Anonymous 3/05/2007 08:08:00 PM
Knowing the information you posted, I suspect you are employed by Floyd Memorial. Medassist has been reported to Floyd Co hospital by many for their lack of tact. Unless you have not paid your hospital bills, you would not know about the other collection agency the hospital possibly uses. With floyd being in financial trouble, I doubt they pay someone else to collect besides medassist and if thats true no wonder they have their woes.

3/06/2007 02:09:00 AM  
Anonymous Anonymous said...

The fact is most hospitals use more than one collection agency for various levels of collections. This holds true not only for Floyd Memorial, but for Clark Memorial and ALL of the Louisville hospitals. The reason for this is because most hospitals do not have the appropriate level of FTE's to be able to effectively collect on accounts. Keep in mind that these agencies operate on fee for money collected and not any upfront fees, so they have to perform to get paid. So in fact, these agencies are required to keep a positive cashflow and without them, I am afraid that Floyd and all other hospitals would be in a deeper hole.

3/06/2007 07:58:00 PM  

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