Verbal Personality
Many times we find ourselves doing good work and deeds but it is often perceived differently. Why does it occur?
It is often the tone of our voice rather than what we say that makes the difference.
Tone is best defined as what people “hear” you saying, not what you actually said. It’s the expressed but unsaid meaning.
Many of us in our professions are asked to perform a variety of roles throughout the day and to perform the role means that we must many times verbalize information to a colleague, superior, employee, patient etc.
Our voice is our “verbal personality” and is what is heard by the other person. It may actually constitute 33-40 percent of the overall impact or impression on others.
What we actually say may only constitute a mere 7-10 percent.
It has been said that whenever role and voice conflict, people believe the voice…regardless of how well you perform the job.
Good customer service and communication is to make sure your voice always harmonizes with your role or job.
Your role usually dictates the voice you use even if the voice you use is staged for that particular job.
In some regards, we may need to sound differently than how we actually feel in order to get our message across in the manner we wish it to be received.
Other nonverbal cues also need to be in harmony in order to be perceived well.
Remember, we know that at least 93 percent of your impact on people is your delivery style…the way you present what you present.
These are important points to remember when we are dealing with the public, patients, co-workers, but this performance is not always beneficial when trying to build lasting personal relationships.
There are times when truth and honesty have to be addressed even when it may not be received well. Tact is still important here as well.
All of us struggle with these things and if you are like me, I struggle more than the average guy.
But I am still a work in progress.
It is often the tone of our voice rather than what we say that makes the difference.
Tone is best defined as what people “hear” you saying, not what you actually said. It’s the expressed but unsaid meaning.
Many of us in our professions are asked to perform a variety of roles throughout the day and to perform the role means that we must many times verbalize information to a colleague, superior, employee, patient etc.
Our voice is our “verbal personality” and is what is heard by the other person. It may actually constitute 33-40 percent of the overall impact or impression on others.
What we actually say may only constitute a mere 7-10 percent.
It has been said that whenever role and voice conflict, people believe the voice…regardless of how well you perform the job.
Good customer service and communication is to make sure your voice always harmonizes with your role or job.
Your role usually dictates the voice you use even if the voice you use is staged for that particular job.
In some regards, we may need to sound differently than how we actually feel in order to get our message across in the manner we wish it to be received.
Other nonverbal cues also need to be in harmony in order to be perceived well.
Remember, we know that at least 93 percent of your impact on people is your delivery style…the way you present what you present.
These are important points to remember when we are dealing with the public, patients, co-workers, but this performance is not always beneficial when trying to build lasting personal relationships.
There are times when truth and honesty have to be addressed even when it may not be received well. Tact is still important here as well.
All of us struggle with these things and if you are like me, I struggle more than the average guy.
But I am still a work in progress.
Labels: personality, verbal
posted by Anonymous at 5:58 AM
1 Comments:
In addition to the managerial aspects of my job, I spend a fair amount of time on the telephone dealing with customers.
I constantly hear back directly, and indirectly, that I am upbeat and cheery.
I am afraid that, if asked, some of our employees would not always say the same thing. Sure, there are times that I have to do and say things that employees do not like. I am astounded, though, when negative feedback reaches me in situations where I had no intention of being "bad". I am aware that it is all in the delivery and, like you, still working on it.
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